About this opportunity
Horizontal Talent lists this Customer Support II opportunity in ashburn, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a mission-critical technical support team helping keep enterprise infrastructure running smoothly in a fast-paced data center environment. This onsite opportunity in Ashburn, VA is ideal for a hands-on professional who enjoys troubleshooting hardware and software issues, supporting customers, and contributing to reliable operations.
Responsibilities
Provide Tier 1 and Tier 2 support for hardware and software issues, helping restore service efficiently
Troubleshoot routine technical problems by identifying symptoms, analyzing root causes, and following established procedures
Document incidents, resolutions, and recurring issues to support stronger problem prevention and knowledge sharing
Develop and maintain checklists and reference materials for common technical issues
Support customers with clear communication, guidance, and informal technical training when needed
Work collaboratively with team members to manage calls, share information, and resolve issues effectively
Participate in scheduled maintenance windows and after-hours incident response as required
Contribute to a structured environment that follows incident, change, and problem management processes
Skills
Experience supporting enterprise data center or colocation environments
Strong knowledge of server, storage, network, rack, power, and cabling infrastructure
Ability to perform rack-and-stack, equipment installation, hardware replacement, relocation, and decommissioning tasks
Familiarity with structured copper and fiber cabling standards and best practices
Experience using DCIM, configuration management, asset management, or inventory tracking tools
Understanding of data center power, cooling, environmental monitoring, capacity, and redundancy concepts
Ability to read rack elevations, infrastructure diagrams, implementation plans, and technical documentation
Strong troubleshooting, organization, documentation, and communication skills
Ability to prioritize work independently in a critical operational environment
Experience coordinating with vendors, contractors, and technical teams
Preferred Skills
Previous experience working in formal incident, change, or problem management environments
Experience supporting hardware and software issues in a customer-facing technical role
Exposure to technical documentation, knowledge base development, or call tracking systems
Comfort working in a team-oriented environment where information sharing is valued
Flexibility to support maintenance activities and urgent operational needs when required
Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all people are welcomed, respected, and supported. We encourage candidates from all backgrounds to apply and bring their unique perspectives and experiences to the team.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $41 - $78 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.