About this opportunity
Samprasoft lists this Customer Support / Operations Analyst opportunity in rockville, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job TitleAssist with the collection activities for all customer accounts related to Client and its subsidiaries. Primary individual responsible for handling all inbound customer inquiries for Client. To provide customer service to internal and external customer’s related to assigned areas.Essential Job FunctionsRespond to customer inquiries though online access, email, telephone, written requests and document such activities in each customer’s A/R correspondence record as needed for future reference.Responsible for doing research and analysis including account reconciliations to resolve customer inquiries and disputes.Prepare packages to be sent to outside collection agenciesResponsible for processing AR/AP refunds and write offs pertaining to items billed in assigned areas. Responsible for coordination with AR, as required, regarding unapplied paymentsResponsible for resolution of credit items within the AR subsidiary ledger and for processing refunds related to Client and subsidiaries.Initiate telephone calls to proper customer contacts on outstanding balances, as required.Enter sales tax exemption certification into online systemsProcessing of bankruptcy notificationsFiling and copying as requiredOther Duties as assignedEducation/Experience RequirementsHigh School diploma or equivalentFive or more years of related work experience in similar automated billing system environment.
Worksite address
rockville, MD, 20850, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.