Job description
This is a remote position.
Our client is looking for a Customer Support Representative specialized in Restaurant Catering & Events to join their growing remote team. Operating in the competitive food service and catering industry, they have built a strong reputation for delivering memorable dining experiences and have expanded their catering and events operations significantly in recent years.
Responsibilities
Serve as the primary point of contact for B2B catering and events clients, managing inquiries via phone and email
Handle the full order lifecycle: intake, updates, modifications, and cancellations
Coordinate seamlessly between restaurant staff, delivery drivers, and clients to ensure smooth operations
Respond to customer inquiries with professionalism, empathy, and efficiency
De-escalate customer concerns and provide solution-oriented resolutions
Perform general customer service duties as needed to support the broader team
Requirements
Excellent spoken and written English communication skills — both phone and email proficiency are essential
Proven experience in customer service, preferably in a B2B environment
Strong ability to de-escalate tense situations while maintaining a calm and professional demeanor
Comfortable multitasking and coordinating across multiple teams and stakeholders simultaneously
Highly organized, detail-oriented, and capable of working independently with minimal supervision
Qualifications
Prior experience in customer support, client relations, or account coordination
Familiarity with catering platforms, CRM tools, or restaurant management systems is a plus
Experience working in or with the restaurant and/or catering industry is desirable but not required
Proficiency with Google Suite and VoIP/communication platforms
Benefits
Full-time position (100% remote)
Opportunity to be part of a well-established, dynamic food service brand
Collaborative and supportive work environment
Stable, long-term engagement with growth potential
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.