Job description
CerebriOS is a software company building B2B SaaS products that help businesses make better decisions, streamline operations, and get more value from their data. Our products combine practical business workflows with intuitive technology designed for everyday use.
We are looking for a Customer Support Representative to help our customers get the most value from CerebriOS products. You will respond to customer questions, troubleshoot common issues, document interactions, and work with Product and Technology teams when more complex problems need to be investigated.
This is a great opportunity for someone who enjoys helping people, solving problems, and learning how software products work.
WHAT YOU WILL DO
Respond to customer questions and support requests through available channels
Help customers understand product features, workflows, and best practices
Troubleshoot common technical and account-related issues
Investigate reported problems and determine the appropriate next steps
Escalate complex issues to Product, Engineering, or other teams when needed
Maintain accurate records of customer interactions and reported issues
Follow up with customers to ensure issues are resolved
Create and update support documentation and frequently asked questions
Identify recurring customer issues and share feedback with internal teams
Help identify opportunities to improve the customer experience
Support customers during product updates and changes
WHAT WE ARE LOOKING FOR
1+ year of experience in customer service, customer support, technical support, or a similar role
Strong written and verbal English communication skills
Customer-focused and patient approach
Strong problem-solving and troubleshooting skills
Ability to explain information clearly to non-technical users
Good attention to detail and follow-through
Comfortable learning new software and digital tools
Ability to work independently in a remote environment
NICE TO HAVE
Experience supporting B2B SaaS or software products
Familiarity with ticketing or customer support platforms
Basic technical troubleshooting experience
Experience working with Jira, Confluence, or similar tools
Experience working with analytics or data-related products
Experience working with remote or distributed teams
COMPENSATION AND BENEFITS
$45,000–$62,000 annually, depending on experience, qualifications, and overall fit for the role.
CerebriOS offers a remote-first working environment, professional development opportunities, and a benefits package designed to support our team. Full details of compensation, benefits, and other employment terms will be discussed during the interview process.
HIRING PROCESS
Application review → introductory conversation → practical discussion → conversation with the team/manager → offer.
We aim to keep the process focused and respectful of your time, with clear communication throughout the process.
EQUAL OPPORTUNITY
CerebriOS is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
If you need an accommodation at any stage of the hiring process, please let us know and we will work with you to make the process accessible.
Location: Remote
Salary Range: 45,000 - 62,000 USD (gross, annually)
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.