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TSG - The Sheridan Group

Customer Support Representative

hanover, MA

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About this opportunity

TSG - The Sheridan Group lists this Customer Support Representative opportunity in hanover, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.

Job description

TSG – The Sheridan Group seeks a Customer Support Representative to serve as a frontline resource for clients engaged in public affairs and advocacy campaigns. In this role, you will respond to client inquiries, troubleshoot account and platform issues, track and resolve tickets, and coordinate closely with account teams to ensure a seamless client experience. You’ll work in a collaborative, fast-paced environment supporting strategic communications programs while building expertise at the intersection of policy, politics, and media.

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