About this opportunity
Cube Hub Inc. lists this Customer Support Representative II (Call Center / Tier 1 Technical Support) opportunity in johnston, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
* Job Title: Customer Support Representative II (Call Center / Tier 1 Technical Support)
* Job Location: Johnston, IA 50131 (100% Onsite)
* Pay: $18.00/hr. - $19.50/hr. on W2
* Duration: 24-month contract (with possible extension)
* Shift: Mon-Fri | Any 8-hour shift between 7:00 AM-6:00 PM CST | Saturday: 8:00 AM-12:00 PM CST (as needed) | Occasional OT/Holidays.
Job Summary:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
* General product questions, availability, compatibility
* Ag, Residential and Commercial Turf, and Golf product issues/complaints
* Warranty registration, and extended warranty coverage
* Out of warranty assistance
* Parts and publications lookups
* Loyalty Rewards programs
Required Skills (Must Have):
* Skills in interpersonal communications, negotiation, and conflict resolution.
* Excellent written and verbal communication skills
* 6+ months experience with customer service/support experience.
* Proficiency with Microsoft Office products
* High comfort level and experience with consumer software applications.
* Strong computer, research and troubleshooting skills.
* Ability to work support hours and occasional holidays to support the business.
Retention Bonus: Offered after 6, 12, and 24 months of employment.
Pay Increases: Offered based on 6, 12, and 24 months of employment.
Important Note: Retention bonuses and pay increases are subject to review and may be forfeited if the candidate does not complete the assignment or ends it early.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.