About this opportunity
Acro Service Corp lists this Customer Support Representative opportunity in johnston, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Customer Support Representative II
Duration: 24 months
Location: Johnston, IA
JOB DESCRIPTION
PRIMARY RESPONSIBILITIES & DUTIES:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.
Common calls include:
· General product questions, availability, compatibility
· Residential and Commercial Turf, and Golf product issues/complaints
· Warranty registration, and extended warranty coverage
· Out of warranty assistance
· Parts and publications lookups
· Loyalty Rewards programs
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
· Skills in interpersonal communications, negotiation, and conflict resolution.
· Excellent written and verbal communication skills
· 6+ months experience with customer service/support experience.
· Proficiency with Microsoft Office products
· High comfort level and experience with consumer software applications.
· Strong computer, research and troubleshooting skills.
· Ability to work support hours and occasional holidays to support the business.
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE:
· Knowledge of agriculture, turf (mowers) and utility vehicles.
· Prior work experience in Agriculture or Technology dealer channels.
· Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.
BENEFITS:
Medical, dental, vision, life, disability, EAP, and 401(k).
The Company is an Equal Opportunity Employer and is committed to creating an equitable and inclusive environment for all.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.