About this opportunity
Open Systems Technologies lists this Customer Support Specialist opportunity in ashburn, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Support Specialist
Location: Ashburn, VA (5 days onsite per week)
Pay:
$65-70/hr
US Citizens/GC Holders Only; No Visa Sponsorship
No c2c/3rd Parties
Must be local; No relocation
Responsibilities:
* Perform rack-and-stack, maintenance, cable management, and decommissioning of server, storage, and network infrastructure.
* Deliver Tier 1/2 hardware and software support, diagnose system faults using standard procedures, and coordinate RMA or vendor repairs.
* Support hardware refreshes, capacity expansions, and after-hours maintenance in mission-critical colocation environments.
* Maintain accurate asset inventories (DCIM), write root-cause analyses, update knowledge bases, and log issues in ticketing systems (e.g., ServiceNow).
* Adhere strictly to data center safety, security, power, and environmental standards.
Qualifications:
* Hands-on experience with rack-and-stack, power distribution, cooling, KVM, and cabling standards.
* Deep knowledge of enterprise servers, storage, switches, routers, VLANs, and patch panels.
* Familiarity with incident/change management workflows, asset tracking, and DCIM/ticketing platforms.
* Ability to read rack elevations, network diagrams, and technical documentation.
* Strong analytical and communication skills; ability to prioritize tasks independently and participate in scheduled on-call rotations.
* Effective communication with cross-functional IT teams.
* Ability to work independently with minimal supervision during onsite shifts.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.