About this opportunity
Signify Technology lists this Customer Support Specialist opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Support - 12 months extendable contract (or can convert to FTE)
Hybrid in Charlotte, North Carolina
W2 only, no C2C, no sponsorship, no third parties.
About the job
A leading financial technology software company is expanding its AI quality team and needs a detail-driven analyst. You'll review AI-generated conversations (chat bot) and financial guidance to make sure what customers see is accurate, compliant, and genuinely helpful.
Requirements
1-3 years of professional experience (internships count) ideally in customer service, customer experience, banking operations, lending, technical support, or quality assurance.
Genuine interest in personal finance, credit, and banking
Strong eye for detail, with a knack for spotting errors and inconsistencies
Comfortable navigating CRMs, customer data platforms, and ticketing-style QA tools
Confident in Excel, including pivot tables, charts, and working with CSV files
Able to dig through large volumes of data, such as credit reports and transaction histories, to verify accuracy
Customer-first mindset with clear written communication
Interest in AI and how it's used in customer-facing products
Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.