Job description
This is a remote position.
Location: Remote
Salary: €22,000 – €28,000 per annumOur client is a premier, high-growth international Forex brokerage with a strong and expanding presence across global markets. With a focus on exceptional customer experience and world-class trading support, they are seeking a Customer Support Specialist to join their multilingual team.
This role is ideal for a service-driven professional with experience in FX/CFD trading support, fluent in English and one additional language (preferably Malaysian/Indonesian or Arabic).
Description
As a Customer Support Specialist, you will be the first point of contact for clients, assisting them with account setup, platform usage, and troubleshooting. You will handle queries through ticketing and helpdesk systems, ensure smooth onboarding processes, and deliver an outstanding client experience in a fast-paced trading environment.
The successful candidate will combine strong technical knowledge of trading platforms with excellent communication skills and a passion for customer service.
Responsibilities
Provide multilingual customer support via email, chat, and phone
Assist clients with onboarding, KYC verification, and account maintenance
Support clients with MT4/MT5 trading platform queries and troubleshooting
Manage and resolve customer issues through ticketing and helpdesk systems
Escalate technical or compliance-related issues to relevant teams when necessary
Maintain accurate records of client interactions and follow-ups in CRM systems
Deliver a high standard of customer care to ensure satisfaction and retention
Requirements
2–3 years of experience in customer support within FX/CFD trading or financial services
Fluency in English plus one additional language (preferably Arabic or Malaysian/Indonesian)
Strong knowledge of MT4/MT5 platforms
Experience supporting KYC and client onboarding processes
Familiarity with ticketing or helpdesk systems
Strong communication and problem-solving skills
Nice to Have
Experience with CRM integrations and workflows
Exposure to affiliate/IB support functions
Background in fintech or crypto customer service
Additional languages (Arabic, Italian, Spanish, Russian, Indonesian/Malaysian, Indian regional)
Benefits
Competitive salary of €22,000 – €28,000 per annum
Fully remote role with flexibility across time zones
Opportunity to work with a global client base in a dynamic brokerage
Career growth and development within an expanding international team
Supportive and collaborative working culture
This is an exciting opportunity to join a fast-growing brokerage and contribute to delivering exceptional customer support on a global scale.
Apply now to be considered for this exciting opportunity.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.