About this opportunity
Tekton lists this Customer Support Specialist opportunity in grand rapids, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.
Responsibilities:
Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
Review and process tool warranty requests
Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
Help troubleshoot issues users may experience on Tekton.com
Contribute to making Tekton.com an exceptional experience for end users
Review and process orders and payments
Indicators of a good match for this role:
You are aligned with Tekton’s philosophy, ways of thinking, and work style
You are authentic, helpful, and personable
You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once
You are able to use good judgment when resolving issues with end users or other parties
You have excellent communication skills
You have exceptional values including honesty, integrity, and empathy
Baseline qualifications:
Knowledge of hand tools and their applications
Experience in customer service, data management, or related fields
Eligible to work in the United States without visa sponsorship
Benefits package: Full-time employees receive health, dental, vision, life, hospital indemnity, and long-term disability insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours: This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor: Head of User Services
About the department: The User Services department maintains our industry-leading reputation for impressive support and warranty. They also oversee and continue to grow our student program and business purchasing program.
About the company: Tekton, Inc. is a family-owned company in Grand Rapids, Michigan. We are dedicated to making the best hand tools you will ever own, and we start by designing the products that we personally believe in and want to own ourselves. We focus especially on tools used in mechanical and assembly work; our core categories include systems of hand drive sockets and ratchets, impact sockets, wrenches, screwdrivers, and pliers.
Worksite address
grand rapids, MI, 49528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.