About this opportunity
Robert Half lists this Customer Support Specialist opportunity in pine brook, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ . This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.
Key Responsibilities:
Handle a high volume of incoming customer calls, emails, and service requests
Assist customers with service questions, appointments, technician updates, and general inquiries
Provide timely, professional, and accurate communication throughout the service process
Document customer conversations, requests, changes, and follow-up items accurately
Support the Dispatch team with customer information, scheduling updates, and service details
Communicate schedule changes, delays, cancellations, and technician updates to customers
Maintain accurate customer and service information within company systems
Manage multiple priorities while maintaining strong attention to detail
Follow up on customer matters and assigned tasks through completion
Work closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teams
Utilize CRM, phone, communication, and service-management systems effectively
Qualifications:
Previous customer service, call center, service coordination, or administrative support experience preferred
Experience in a high-volume customer service environment strongly preferred
Field service or dispatch support experience is a plus
Strong verbal and written communication skills
Excellent organization, multitasking, and follow-through
Strong attention to detail and data-entry skills
Comfortable learning new technology and systems
Ability to remain professional and productive in a fast-paced environment
Dependable, team-oriented, and customer-focused
Worksite address
pine brook, NJ, 07058, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.