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Job description
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This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$19.50/hr - $21.00/hr
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Employment Type: 13-week Contract (with strong potential to extend or convert to full-time through January 2026)
Pay Rate: $21.00/hour
Work Schedule: Monday–Friday, 8-hour shifts between 8:00 AM and 6:00 PM PST
Vaccination Requirement: Fully COVID-19 vaccinated (boosters not required)
Position Overview:
A large and respected health care system in San Diego is hiring Customer Support Specialists to join its inbound call center team. This team plays a vital role during open enrollment and throughout the year, assisting members with benefits questions, coverage details, and general inquiries.
This is a great opportunity for individuals with strong communication skills and a passion for helping others to grow within a mission-driven organization.
Key Responsibilities:
Answer 60–80 inbound calls daily regarding member benefits, open enrollment, and general inquiries
Provide accurate information and ensure excellent customer service on every call
Document calls in the system and escalate complex issues as needed
Maintain compliance with HIPAA and internal privacy/security standards
Participate in all required training and team development activities
Format: In-person training is mandatory — full attendance is required
Duration: 6 weeks of classroom training, followed by 1–2 weeks of nesting
Schedule: Monday–Friday, 8:30 AM – 5:00 PM PST
Remote work: Possible after training based on performance and home setup
Qualifications:
Required Experience:
6+ months of prior call center or customer service experience
Strong communication and active listening skills
Reliable attendance and ability to work a set schedule
Preferred Experience:
Familiarity with Epic, TalkDesk, or other healthcare/customer service platforms
Knowledge of Medicare and HIPAA compliance standards
Education:
High school diploma or GED required
Soft Skills:
Empathetic, patient, and solutions-focused approach
Ability to multitask and manage a high call volume
Comfortable working independently and as part of a team
Strong attention to detail and professionalism
Seniority level
Seniority level
Entry level
Employment type
Employment type
Contract
Job function
Job function
Customer Service
Industries
Telephone Call Centers and Natural Gas Distribution
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Inferred from the description for this job
Medical insurance
Vision insurance
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Worksite address
san diego, CA, 92189, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.