About this opportunity
AMMEGA lists this Customer Support Specialist opportunity in west caldwell, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like:
* Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
* Processing customer orders accurately and timely.
* Researching customer order history and reviewing inventory for availability.
* Maintaining and updating customer files.
* Following up on orders in progress and communicating order statuses with outside sales staff.
* Interacting extensively with vendors and customers.
* Performing product research through contact with our vendors.
* Obtaining pricing on purchases, generating and following up on quotes.
* Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
* Verifying accuracy of order when receiving vendor products.
* Allocating cost of inventory to orders.
* Transferring stock to other branches upon request.
We are looking for you to have:
* High School Diploma and/or at least four (4) years of previous experience.
* Experience with Word, Excel, and Outlook.
* Excellent verbal and written communication skills.
* Strong analytical and problem-solving skills.
* Leadership acumen.
* Positive team spirit.
* Entrepreneurial and customer focus.
* Learning agility.
* Ability to deliver what is promised.
* Drive for change and innovation.
* Ability to build relationships through collaboration.
What we offer you:
The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
Other benefits include:
* Paid training.
* Medical, Dental, and Vision insurance.
* Life insurance.
* Employer-paid Short- and Long-Term Disability insurance.
* 401k with company match.
* Tuition reimbursement.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.