About this opportunity
The Timberline Group lists this Customer Support Technician opportunity in saint louis, Missouri. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Customer Support TechnicianCustomer Support Technician that will ensure that all end users are receiving excellent customer service for requests, issues and maintenance for web and software development projects after launch. The Customer Support Technician handles all procedures related to the identification, prioritization and resolution of end user Help Desk requests including monitoring, tracking and coordination of Help Desk functions. This candidate is the first point of contact for several development projects within the company and emergency/hosting issues.ResponsibilitiesHandles the processing of service requests of the 24/7 Help Desk via telephone, e-mail or Jira to ensure courteous, timely and effective resolution for the client.Monitor, coordinate and test fixes to ensure problems have been adequately resolved.Customer training on multiple CMS platforms.Implement/Oversee the Help Desk tools including wiki and Last Pass.Work directly with the Web Development Project Manager and maintain the readiness of the department by anticipating needs and forecasting resource issues.Build, manage and maintain professional, long-term customer and business relationships and partnerships through industry networking to ensure continued growth by effectively understanding a client's business, organization and objectives.Other duties as assigned, flexible/non-traditional schedule may be required.Technical Qualifications The candidate should have experience in the following.A minimum of 2 years customer support experienceKnowledge of project management principlesUsing and configuring Linux & Windows ServersAbility to troubleshoot and solve server issuesKnowledge of CMS platforms like WordPress and Magento a plusKnowledge of other third-party hosting platforms a plusDemonstrate strong interpersonal skills and ability to work with end-users and co-workers alikeEnsure that client hosting requirements are up-to-date and reliableMultitasking and time management skills, with the ability to prioritize tasksDemonstrate flexibility in extended hours to meet deadlines whenever necessaryStrong communication skillsBenefits100% premium-paid medical insurance for employee-only-coverage100% premium-paid dental insurance for employee-only-coveragePaid Time Off (PTO) – 15 days per year for 0 to 5 years of service, 20 days per year after 5 years of servicePaid holidays401k PlanEducational assistance, some certifications and professional memberships paidPremium Only Section 125 for dependent insuranceEmployee life insurance, AD&D and long-term disability, and long-term care insurance providedGroup vision coverage and supplemental life insurance available to employees and dependentsWe're a healthy change of pace from your average 'cube farm'. Our staff is our company's pride, and we do our best to provide a rewarding and creative environment. Our spacious clean, modern offices have plenty of window space and an open floor plan.
Worksite address
saint louis, MO, 63101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.