Job description
Overview
The Customer Training Consultant is responsible for designing and delivering best practice training programs and tools to educate internal and external users on symplr solutions, specifically Workforce.
Duties & Responsibilities
Conduct and coordinate training activities to support clients or internal teams using a variety of mediums, including on-site learning, e-learning, quick reference guides, and virtual meetings
Collaborate with internal teams to provide feedback regarding curriculum delivery experiences; consult with internal and external users to conduct needs assessments
Serve as a subject matter expert for assigned products and services
Partner with Instructional Design and Learning Technology teams to review new training curriculum
Develop, maintain and distribute all software training documentation including, but not limited to, various user type audiences, media (job aides, videos, eLearning), and knowledge base systems.
Effectively communicate and execute best practices for internal and external training engagements
Handle challenging client requests or escalate issues as needed
Advise on best practice functionality and processes to assist clients in integrating symplr solutions with their organization’s business practices
Continually grow product, functional, and industry knowledge through training, research, and collaboration
Work collaboratively with other departments to deliver exceptional client service
Adopt department operational standards and procedures to maximize team efficiencies
Ensure timely completion of administrative activities
Perform other duties as assigned
Travel 25%
Skills Required
Bachelor’s degree
Two years of training, teaching, or instructing experience
Strong technical aptitude including proficiency in Microsoft Office applications
Successful technical content delivery (classroom and e-learning), with a consultative aptitude experience
Strong presentation skills and demonstrated consulting ability
Strong project management skills, strategic thinking skills, and experience navigating clients through change
Healthcare industry, credentialing verification, or compliance experience
SASS training experience
Min
USD $60,000.00/Yr.Max
USD $80,000.00/Yr.Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.