Job description
What you can expect
We are looking to add an UpMarket Sales Manager to lead one of our Zoom Contact Center teams. As a Contact Center Sales Manager, you are responsible for hiring, enabling, and managing a team of CX Sellers. You will define strategy and overall business planning for accounts that fall within the private sector. You will provide feedback, coaching and training, ensuring team quota attainment, driving activity levels, and implementing process efficiency changes to drive maximum productivity. You are responsible for both new customer acquisition efforts as well as up-sell and cross-sell efforts into existing Zoom relationships.
About the Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
Onboarding and managing a team of CX Sellers to effectively qualify leads and identify prospect needs, engaging technical resources as required
Conducting high-level conversations with C-Level and VP -Level Executives to address business needs
Utilizing solution-selling techniques to effectively guide sales process to close
Developing and maintaining business within existing accounts, manage complex sales situations and sales campaigns
Upselling and leverage business from new and established customer relationships
Utilizing CRM solution to provide timely and accurate sales activity tracking and status updates
Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Forecasting sales activity and revenue achievement while creating satisfied customers
What we’re looking for
Experience (10+yrs) in software or solution sales, with specific expertise in Contact Center and/or Contact Center as a Service (CCaaS)
Experience leading and managing a high performing sales team
Track record of building and developing highly effective sales talent
Able to partner and liaison with all levels and departments within an organization.
Able to demonstrate organizational skills with the ability to multitask and prioritize in a fast paced, dynamic work environment
Experience achieving consistent quota over achievement in previous roles
Salary Range or On Target Earnings:
Minimum:
$227,500.00Maximum:
$508,400.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
10/07/26
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learnfor more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.