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Job description
FalconSmartIT seeks a Technical Contact Centre Integration Architect to lead the evolution of our CX ecosystem in New York. You will design, govern, and guide real-time integrations across telephony, AI self-service engines, and CRM platforms.
You will ensure secure data flow, scalable architectures, and compliance across PCI-DSS, GDPR, CCPA, and HIPAA while delivering high-availability and robust fault-tolerance for enterprise contact centers.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.