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Walt Disney World

CX Strategy Lead: Guest Experience & Insights

lake buena vista, FL

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About this opportunity

Walt Disney World lists this CX Strategy Lead: Guest Experience & Insights opportunity in lake buena vista, Florida. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Walt Disney World in Orlando, FL, is seeking a Manager, Customer Experience Strategy to lead a two-person Senior Analyst team and shape the insights roadmap for the guest planning experience. You will partner with senior leaders to translate data into strategic recommendations that guide planning, personalization, and engagement.

You will set measurement frameworks, influence cross-functional partners, and ensure delivery of high-impact, data-driven solutions.

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