About this opportunity
Guardianlife lists this CX Strategy Lead: Journey-First Customer Excellence opportunity in town of bethlehem, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Guardian Life in the United States seeks a Consumer Experience (CX) COE Lead to align the CX Center of Excellence with product, technology, and business teams, driving a journey-first, data-defensible strategy with measurable objectives.
You will train partners on journey mapping, apply VOC, research and behavioral science, and champion CX standards across roadmaps to improve consumer satisfaction, ease, and loyalty.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.