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Job description
Hearst Magazines seeks a Director, Customer Experience & Subscription Operations to shape strategy, systems, and processes that power exceptional subscriber experiences while driving retention, loyalty, and operational excellence across our subscriptions business.
You will lead and mentor teams, implement tools and training, and partner with cross-functional groups to roll out new platforms, develop AI workflows, and monitor KPIs to push continuous improvement in a dynamic media environment.
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.