About this opportunity
Anveta, Inc lists this D365 Business Analyst (BA) With Field service opportunity in atlanta, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
D365 Business Analyst (BA)With Field Service Atlanta, GA Onsite only After-sales service processes, Dynamics 365 / Field Service, work order and spare parts managementBe responsible for business analysis and system design across the full after-sales service lifecycle, including work order management, field service, spare parts management, and SLA monitoring.Lead functional planning, configuration, and optimization of Microsoft Dynamics 365 Field Service or comparable leading after-sales service systems.Map service processes and design automated workflows and mobile application solutions to improve service efficiency and customer satisfaction.Work with the service operations team to collect feedback and iterate system functions, ensuring the system fits frontline business scenarios.Prepare PRDs and user manuals, organize system training, and drive implementation and adoption of after-sales digital tools.Bachelor's degree or above in Computer Science, Information Management, or a related field.At least 5 years of experience in business analysis in the after-sales service domain or Dynamics 365 implementation.Strong expertise in Dynamics 365 Field Service or Salesforce Field Service; familiarity with after-sales work orders, scheduling, and spare parts logic.Process optimization mindset; familiarity with the ITIL service management framework is preferred.Excellent capabilities in requirements analysis, process modeling, and PRD documentation.
Worksite address
atlanta, GA, 30301, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.