About this opportunity
Cynet Systems lists this Data Entry Clerk III opportunity in jackson, Mississippi. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job OverviewStrong verbal communication and active listening skills.Ability to remain calm and professional under pressure.Excellent problem-solving and multitasking skills.Proficiency with call center software and CCS systems.High attention to detail and accuracy in documentation.Prior customer service or call center experience preferred but not required.ResponsibilitiesAnswer inbound customer calls to provide support, resolve issues, and respond to inquiries.Make outbound calls to follow up on customer requests, provide updates, and conduct service outreach.Identify customer needs and provide appropriate solutions.Document all interactions clearly and accurately in the customer management system.Meet or exceed performance metrics including call quality, call volume, response time, and customer satisfaction.Collaborate with internal departments to resolve customer concerns efficiently.Adhere to all compliance, privacy, and security standards.
Worksite address
jackson, MS, 39201, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.