About this opportunity
RCM Technologies, Inc. lists this Data Operations Lead - Patient CRM Systems opportunity in princeton, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Compensation: Up to $60, commensurate with experience
Location: Princeton, NJ — Hybrid (3 days onsite/week)
Length of Contract: 6+ month
Position Description:
We're looking for a Data Operations Lead to take ownership of the health, reliability, and integrity of patient data across our Patient CRM ecosystem. You'll be the go-to person when data issues arise, driving quality monitoring, stewardship, and remediation efforts, while also governing how changes move into production. Think of this as the operational backbone for making sure patient data stays accurate, audit-ready, and trustworthy across the business.
Responsibilities:
Serve as the first point of contact when CRM or Portal data issues surface
Drive root-cause investigations and build corrective action plans
Partner across business, tech, and vendor teams to resolve issues quickly
Put lasting fixes and preventive guardrails in place
Quality Monitoring & Visibility
Build out a framework for ongoing data quality monitoring
Create scorecards, dashboards, and alerting to track key metrics
Watch critical data elements closely and flag risk before it becomes a problem
Push proactive fixes rather than waiting for issues to become a problem
Stewardship Operations
Coordinate adjudication between business and technical stewards
Keep clean records of decisions and stewardship performance
Data Cleanup & Remediation
Own the strategy for cleaning up and correcting problematic data
Stand up a formal "data detox" process
Prioritize the remediation backlog by business and compliance impact
Keep pushing for incremental quality gains
Change Management
Act as business owner for production data change requests
Assess impact and manage approvals across CRM, portals, MDM, and integrated platforms
Make sure every production change follows governance protocol
Archival, Backup & Recovery
Set business requirements for archival, retention, backup, and recovery
Keep these processes aligned with compliance, legal, privacy, and continuity needs
Launch Readiness
Support new product launches by confirming data readiness ahead of go-live
Ensure monitoring, stewardship, and reporting are in place before deployment
Lead operational acceptance activities
Governance Execution
Carry out governance policy set by the Data Governance team
Confirm adherence to standards and controls
Provide audit evidence and reporting support
Keep SLA and KPI performance on track
Qualifications
8-10+ years across data operations, data quality, CRM support, stewardship, and incident management
Preferred
Background working with patient, provider, or other regulated healthcare data
Hands‑on experience with data quality/observability tools and dashboards
Familiarity with MDM and patient identity management
Working knowledge of HIPAA, PHI handling, and audit processes
Salesforce Life Sciences Cloud or Health Cloud experience
Success Metrics
Fewer recurring incidents, improved data quality scores, faster resolution times, a shrinking stewardship backlog, strong audit readiness, better SLA attainment, and greater business trust in CRM data.
EDUCATION
Bachelor's degree in Data Management, Information Systems, Healthcare, or a related field
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Worksite address
princeton, NJ, 08543, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.