About this opportunity
Reinforced Learning lists this Dataset Lead, Customer Operations opportunity in town of tonawanda, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The role
Support, success and service work is where policy meets a real person with a real problem. You’ll lead programs that capture how good operators resolve cases, escal…
What you’ll own
Task families across support resolution, policy application, dispute handling and account operations.
A contributor bench of experienced support leads and operations specialists.
Realistic case histories, policies and tool environments, built with the simulation team.
Rubrics that reward judgement under constraint rather than scripts.
Review of delivered work for tone, accuracy and policy compliance.
What you bring
Four or more years in customer operations, support leadership or service design.
You’ve written policy and trained people to apply it.
Strong writing and the ability to run a program with minimal direction.
Comfort with helpdesk and CRM tooling.
Helpful, not required
Quality assurance programs in a support function.
Exposure to conversational AI deployments.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.