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Job description
Legends Global SupervisorDay schedule between the hours of 9am and 6pm. Supervise part-time ticketing specialists at INTRUST Bank Arena and other venues in accordance with Legends Global policies and applicable laws. Responsibilities include training, planning, assigning, and directing the work of part-time staff. Address complaints and resolve problems with the direction of box office management.ResponsibilitiesOrganize communication and event information for multiple venues to inform ticket specialists and phone operators of needed information to effectively make ticking transactions.Manage ticket requests for employee club orders, group orders, donations, employee comps, and marketing trade/comp.Open INTRUST Bank Arena and Orpheum box office during scheduled business hours.Serve as manager on duty for box office during events at the Orpheum.Reconcile all ticketing transactions for multiple venues on a daily basis, including daily cash deposits and vault reconciliation.Provide excellent customer service and respond promptly to customer requests for service and assistance, including responding to email inquiries and web form submissions.Must effectively provide customer service to deal with box office questions independent from box office management.Ability to work independently and as part of a team.Regular attendance is an essential job function.Position requires the ability to work at all local Legends Global venues in Wichita and Andover.Other duties as assigned.QualificationsHigh School Diploma or GED, some college preferred.Box office experience desired.Two - five years professional work experience.Supervisory and cash handling experience.Ability to speak read and write in English.Skills and AbilitiesExceptional customer relations and problem-solving skills.Effective oral and written communication.Ability to calculate mathematical computations and handle financial transactions rapidly and accurately in a fast-paced environment.Ability to operate computerized ticketing system, telephone, copier, fax machine.Proven experience working in Microsoft Office, Word, and Excel.Able to multi-task.Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.Remain flexible and adjust to situations as they occur.Requires ability to work flexible hours, primary hours are for events to include nights, weekends and holidays, as requested.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
Worksite address
wichita, KS, 67202, US
Who can apply
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