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Job description
Digital, Client Experience, And Marketing Governance Program Lead
Responsible for the design, implementation, and management of a defined Digital, Client Experience, and Marketing (DCXM) Governance program to align with and enforce risk management framework, fulfillment of enterprise program requirements, and oversight of regulatory adherence. Act as an authority and primary lead to manage engagements on behalf of DCXM and provide expert representation in coordination with DCXM Leadership, Governance and Control Organization, Legal, Compliance, Truist Audit Services, and other stakeholders to achieve overall strategy success and platforms execution for all client and teammate facing platforms/capabilities owned by DCXM.
Essential Duties And Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Develop, administer and provide oversight to a defined governance program with focus on adherence to regulatory requirements, risk management framework, and corporate enterprise policies and standards to ensure consistency and operations within segment risk appetite. Key activities to include, but not limited to development of quality control testing; management of controls, policies and procedures inventory, documentation, and adherence; management and update to business continuity plans; issues management and other activities to provide structure and clear direction and support across the division.
Lead reviews and priority ranking of division's current and emerging risks and priorities and industry trends for escalation and awareness to Head of Digital, Client Experience & Marketing, DCXM leadership, risk advisors, and other stakeholders as required or necessary.
Lead and advise the division through internal and external testing, audit engagements, and regulatory exams, as well as other assessments and similarly aligned requests.
Lead and promote business leadership in ownership of gaps, self-identified issues and risk acceptance, advising on remediation activities/solutions and strategies where appropriate; quickly ensure escalation paths where warranted for timely input and resolution.
Lead and coordinate the monthly DCXM Risk Working Group to curate relevant risk related topics and risk reporting specific to DCXM for review and engagement with DCXM Senior Leadership Team and key first, second, and third line of defense partners.
Prepare and review of key reports, trend analysis, and other information that may be required; proactively provide a holistic view of aggregated risk issues and oversee remediation activities across DCXM escalating items of concern to leadership, GCO, or applicable risk working groups.
Collaborate and direct report development and enhancement needs for support monitoring and oversight to identify trends and escalations; support resolution of recurrent issues to prevent pause in revenue generating campaigns, promotions, platform availability, and other activity impactful to strategy and execution of DCXM capabilities.
Lead and issue informed stakeholder responses on behalf of DCXM Leadership and teammates on prioritized and significant topics and as otherwise deemed appropriate.
Lead and advise direct reports and the greater DCXM team to ensure unified interpretation and consideration for consistent, deliverable regulatory outputs.
Advise and challenge stakeholders regarding new, changed or discontinued business activity to drive transparency, accuracy of testing/assessments, and to assist in weighing needs for completion of risk program requirements, internal resolutions or escalation to appropriate risk channels for vetting or approvals where warranted.
Develop and maintain collaborative, positive working partnerships across division leadership and teams, risk advisors, legal, compliance, audit and other partners using clear communication, a risk-based approach and project management skills. Key activities include rallying all vested stakeholders as needed for clear understanding of objectives, alignment on risk impacts, identification of redundancy to fulfill related requests, trouble-shooting, etc. with commitment to ensuring all stakeholders objectives can be met within reason or to full satisfaction. Ability to present difficult topics, challenges, and pivot to alternate solutions and methods to achieve goals
Support all risk management program requirements from the RMO to ensure consistency in execution, documentation, and supplemental training for DCXM teammates where needed.
Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in Marketing, Business Administration, Finance or related field
10+ years experience in risk management or related field
In depth knowledge of key risk disciplines and regulations in the banking industry
Well versed in breaking down complex matters into core issues and root causes that can be more readily addressed.
Sound and comprehensive understanding of business and organizational strategies and processes
Extensive knowledge of business and organizational strategies and management objectives
Ability to lead large projects of significant complexity and notable risk exposure
Ability to influence others at senior levels to adopt new perspective
Preferred Qualifications:
MBA or advanced degree
Professional certification or license
Experience in the financial services industry and related division
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.