This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Dealer Services - Wholesale Accounts Coordinator
KÜHL® is an independent, product-driven company with a desire for a life full of adventure and exploration. We provide high-quality, luxurious garments suitable for all types of outdoor activity.
As a Wholesale Accounts Coordinator, you will work closely with our independent sales representatives, and provide support for KÜHL retailers, buyers, customers, and co-workers in various departments. We are hardworking, quick-thinking, and resident experts in all things KÜHL.
RESPONSIBILITIES
Order Management – Scheduling, confirmation, and adjusting for the US and Canada KÜHL Dealers.
Oversight and management of an assigned sales territory working with independent sales representatives in that area.
Answer all dealer/rep emails, phone calls, and other inquiries promptly and professionally.
Provide concise answers to any questions, troubleshooting, or warranty issues.
Proactively communicate issues affecting order delivery or status to dealers, buyers, reps, and the KÜHL Sales Team.
Work with KÜHL dealers and reps to modify orders or adjust ship windows to allow for back-orders. Provide accurate lead times, ship dates, and detailed information about back-ordered product(s).
Work with EDI partners to set up and maintain order receipt, invoice processing, and other EDI functions.
Work closely with other departments at KÜHL such as production or accounting to better answer dealer's or sales reps' questions.
Be knowledgeable of current inventory position and product availability to answer inventory-related questions and produce reports for dealers and reps.
Process customer product returns and exchanges promptly with appropriate follow-up communication.
Warranty assessment, processing, and communication following KÜHL’s predetermined warranty and exchange guidelines.
EXPECTATIONS
Manage and support wholesale accounts with a strong customer-first mindset, ensuring exceptional service while aligning with the best interests of KÜHL®.
Communicate clearly and professionally with sales reps, accounts, and internal departments via email, phone, and Teams, demonstrating excellent written and verbal communication skills.
Maintain a high level of accuracy and attention to detail when managing information, orders, and customer data.
Organize and prioritize multiple tasks effectively, demonstrating a natural sense of urgency in a fast-paced, high-workload environment.
Collaborate as a positive, reliable team member while also operating independently with strong self-motivation.
Utilize strong computer and technical skills, including high proficiency in Microsoft Excel, Word, Outlook, and Teams; EDI experience is a plus.
Apply analytical and organizational skills to anticipate challenges and continuously improve processes.
QUALIFICATIONS
Minimum two years of experience in wholesale account management, customer service, and/or sales.
Relevant education or experience preferred, including an associate or bachelor’s degree in Business, Accounting, or a related field.
PHYSICAL REQUIREMENTS
Involves sitting for long periods of time with occasionally standing or walking
Frequent alpha/numeric keyboarding
Ability to view a computer for a long period of time
Generally not required, lifting, and carrying up to 10 pounds
BENEFITS
Health, vision and dental insurance benefits start on the first of the month following 60 days of employment – Health is 100% paid for by KÜHL®
401k with matching
Paid time off - starts after 6 months of employment
Daily lunches prepared by our in-house chefs
Job Type: Full-time Monday-Friday (In-office position)Location: Salt Lake City, UT
An equal opportunity employer, KÜHL® does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, national origin, citizenship, age, disability, sexual orientation or marital status. KÜHL® only hires individuals authorized for employment in the United States.
#J-18808-Ljbffr
Worksite address
salt lake city, UT, 84193, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.