About this opportunity
Vermeer Corporation lists this Dealer Support Specialist opportunity in pella, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. Work Shift
1 - First Shift
Job Summary
Are you passionate about helping customers and dealers find answers regarding parts, orders, and products? In this role, you will develop expertise in Vermeer products, parts, and processes to provide written and verbal support to internal and external stakeholders. You will support dealers and end customers to deliver accurate and exceptional service by assisting with parts inquiries, order management, and technical publications while collaborating across teams to resolve issues and deliver timely solutions. We’re looking for a dedicated team member who is willing to learn Vermeer parts and products, understand product applications and history, have strong computer skills to deliver quality work results, and know how to build and maintain professional relationships.
Provide and own the customer and dealer experience by promptly answering dealer inquiries.
Build and maintain strong partnerships with external and internal stakeholders (including but not limited to dealers, customers, internal departments).
Provide dealer support related to parts, orders, product information, issue resolution, and other operational support activities.
Provide parts focused technical support to customers and dealers via telephone, email or support ticketing system including reviewing engineering drawings, schematic diagrams and support request history.
High school degree required with a minimum of three years’ related customer service and/or parts support experience or an associate’s degree with a minimum of one year related experience.
- Bilingual English/Spanish proficiency, preferred.
- Previous dealer orcustomer service experience and mechanical, technical,and/or systems experience preferred.
- Demonstration of strong organizational skills and ability to coordinate multiple tasks simultaneously, while having the ability to be flexible and maintain professionalism and manage competing priorities.
Travel
- Occasional travel is expected of this position.
If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at or at
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.