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Job description
Job TitleDecision Review Officer; PD37138ADutiesSpecific duties include:Performs individual quality reviews to determine the rating quality level of individual DROs and RVSRs for purposes of individual performance standards in accordance with an established monthly schedule.Conducts focused "in-process reviews" for cases to determine the accuracy of claims action taken. (Such reviews are for station-level feedback and improvement only, not used for individual performance standard purposes.)Responsible for sharing rating quality trend information with management on an ongoing basis and with the DROs and RVSRs during training sessions.Reviews products or activities for quality of performance and enters the results into the on-line STAR checklists. Evaluates and identifies deficiencies of all elements of a claim from evidence development, income and dependency issues, to award processing and authorization. Provides an explanation of errors and includes comments where attention is warranted.Prepares STAR data reports and provides to personnel in the regional office who are authorized to request and receive such reports.Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.Ensures all program requirements imposed by Compensation Service and/or the Pension and Fiduciary Service and the Court of Appeals for Veterans Claims are met or implemented.Prepares documentation to support unfavorable finding in order to provide justification for error decisions and indicate required actions.Relays quality trend information with management on an ongoing basis for use in operations, decision making, and planning.Work ScheduleMonday-Friday, 8:00am- 4:30 pmCompressed/FlexibleMay be available at supervisors discretion.TeleworkThis position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.VirtualThis is not a virtual position.Relocation/Recruitment IncentivesNot Authorized.Financial Disclosure ReportNot required.
Worksite address
buffalo, NY, 14201, US
Who can apply
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