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Job description
Onsite Service Account Manager (SAM)
This position is full-time on site (40 hours per week) Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
The Onsite Service Account Manager (SAM) serves as a key resource for members, customers, and providers, offering expertise on UnitedHealthcare products, plans, and tools.
Primary Responsibilities:
Provide expertise and customer service support to members, customers and / or providers
Serve as the liaison to a complex customer base to manage first level response and resolution of escalated issues with external and internal customers
Identify and resolve operational problems using defined processes, expertise and judgment
Investigate claim and / or customer service issues as identified and communicate resolution to customers
Provide feedback to team members regarding improvement opportunities
Work as a member of the client's Benefits Team.
Required Qualifications:
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
4+ years of direct client facing customer service experience and/or account management experience
Experience with Medical Terminology
Experience with communicating complex problem-solving scenarios with a client and internal stakeholder
Knowledge and understanding of claims processing
Proficiency with Microsoft Excel (general spreadsheet navigation, sorting and data entry), Microsoft Word (creating and editing documents), Microsoft PowerPoint (basic presentations) and Microsoft Outlook (email and calendar)
Must reside within a reasonable commuting distance of the designated office location
Ability to travel up to 10% of the time - Throughout Broward County for Field meetings
Required to work daily Onsite Monday - Friday between the hours of 8:00 am to 5:00 pm EST at our office located at Broward County Government, 115 S Andrews Ave. Room 514, Fort Lauderdale, FL 33301
Preferred Qualifications:
ISET Claims Systems experience
UNET Based Programs Experience CES, TOPS
Experience in Claims Payments, Claims Adjustments, or Enrollments
Soft Skills:
Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product
Effective Written and Verbal Communication skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $24 - $43 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Worksite address
fort lauderdale, FL, 33336, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.