About this opportunity
Workstream lists this Delivery Operations Director opportunity in tulsa, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Delivery Operations Director
Chick-fil-A Midtown Tulsa
We are looking for a driven, highly engaged leader to join our team as ourDelivery Operations Director This role will lead our Delivery and Catering business and serve as a key operational leader within the restaurant.
The right person for this role enjoys building relationships, developing people, creating organized systems, and being actively involved in daily restaurant operations. While Delivery and Catering will be the primary area of ownership, this is not a position that operates separately from the restaurant. During non-catering times, the Delivery Operations Director will be expected to actively support operations, lead the team, and help deliver an exceptional experience for both our guests and Team Members.
Key Responsibilities
Delivery & Catering Ownership
Take ownership of the execution and growth of Delivery and Catering orders
Ensure catering orders are accurate, organized, prepared on time, and delivered professionally
Coordinate large and complex catering orders from preparation through final delivery
Maintain strong communication between Front of House, Back of House, leadership, and delivery team members
Build relationships with catering guests and help create repeat business
Identify opportunities to grow our catering and delivery business
Maintain high standards for food quality, presentation, accuracy, and guest communication
Develop systems and routines that create consistent catering execution
Train and develop Team Members involved in catering and delivery
Restaurant Operations
Serve as an active operational leader when not executing catering responsibilities
Support Drive Thru, Front Counter, Dining Room, and other areas of the restaurant as needed
Lead with urgency during peak business periods
Demonstrate strong Chick-fil-A service and hospitality standards
Engage with Team Members and help create a positive, high-performing environment
Coach Team Members and provide real-time feedback
Assist leadership in maintaining operational excellence throughout the restaurant
Be willing to step into whatever position is necessary to support the team and serve our guests
What We Are Looking For
We are looking for someone who:
Has a strong sense of ownership and personal responsibility
Is naturally organized and able to manage multiple priorities
Enjoys working directly with and developing people
Is comfortable leading in a fast-paced restaurant environment
Demonstrates excellent hospitality and communication skills
Takes initiative instead of waiting to be directed
Has the ability to see what the restaurant needs and respond
Can balance administrative responsibilities with hands-on operational leadership
Is dependable, professional, and detail-oriented
Wants to grow as a leader and make a meaningful impact on the business
Operational Expectations
This role requires a strong understanding of Chick-fil-A operations and service. Experience withDrive Thru operations, guest hospitality, order accuracy, speed of service, and basic Chick-fil-A service standards will be important for success.
The Delivery Operations Director should be someone who is just as comfortable preparing and executing a large catering order as they are stepping into the Drive Thru, supporting a busy lunch, engaging with Team Members, or helping solve an operational challenge.
Our Goal
We want our Delivery and Catering business to be an extension of the same experience guests receive inside our restaurants. This Director will play an important role in making that happen while also contributing to the overall operational strength, culture, and success of Chick-fil-A Midtown Tulsa.
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Worksite address
tulsa, OK, 74145, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.