Delivery Services PM Manager

Job description

Requisition Number:

Delivery Services PM Manager

Location: This is a hybrid opportunity in Fort Worth, TX

The base salary range for this position is typically $100k to $115k with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.

Insight at a Glance

14,000+ engaged teammates globally

$8.2 billion in revenue in 2025

Certified as a Great Place to work in 9 Countries in 2025

Fortune 500 Company (No. 447) in 2025

Received 25+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people‑first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About the role

The Delivery Services PM is a delivery leader responsible for managing Project Managers and Project coordinators supporting medium-to-large service accounts, overseeing multiple sub-projects and deliverables. Serving as the escalation point for PMs and PCs responsible for client scope, time, cost, quality, communication, risk and stakeholder management. This role ensures integrated program delivery that adheres to PMO best practices and standards, while providing delivery leadership and functional coaching to project teams. The PM Manager/Delivery Services integrates deeply into supporting the delivery team that integrates with the client's environment, gains institutional knowledge, and drives the success of service delivery against client and Insight business objectives. This role combines proven operational leadership with program management expertise to deliver strategic, measurable outcomes for Insight clients.

Plans, creates, and manages program-level budgets and financial strategies, tracking metrics, forecasting trends, and ensuring financial accuracy across all sub-projects against signed SOW commitments

Manages and communicates all revenue timing changes and their impact on program financials, driving monthly P&L reporting with the account team and regional management

Reviews and integrates the scope of all sub-projects into a unified program scope baseline, partnering with pre‑sales post‑signature to align on contracts, budget, and timeline for successful delivery transition

Applies expert knowledge of contract structures, lead times, and obligations to protect program scope and commercial terms, evaluating and authorizing or escalating scope change requests against contractual, schedule, and financial impacts

Ensures SOW reviews and standard project launch activities are completed for each sub-project, establishing internal team alignment and appropriate client expectations across the program

Ensures weekly schedule maintenance across all sub-projects, validating integrated program milestones against the master timeline and coordinating resource sharing to maximize program-level outcomes

Defines and enforces governance standards across the program, ensuring sub-project reporting compliance, communication alignment, and delivering clear data‑driven program health updates to executive stakeholders on a defined cadence

Chairs executive steering committees and program governance reviews, defines escalation criteria and processes, and develops organizational change strategies to support program and business outcomes

Establishes program-level risk assessment strategies, monitoring and intervening early on risks and issues across all sub-projects, and holding all project PMs accountable for documenting, mitigating, and closing risks within their projects

Incorporates consolidated risk and issue status and escalation actions into all program governance reviews, ensuring recommended resolution paths are in place before issues reach executive leadership

Serves as the executive‑level relationship owner across the program, managing sponsor expectations, navigating organizational challenges, driving client satisfaction, and positioning Insight as a long‑term strategic partner

Partners with Sales and account leadership to identify, qualify, and support strategic account‑growth opportunities while maintaining delivery governance

Develops a program strategy and provides delivery‑led leadership to project teams, communicating a clear program vision, influencing cross‑functional teams around shared delivery objectives, and developing future PM leaders through functional coaching and capability‑building initiatives

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

At least 9–10 years of project/program management experience, including at least 2+ years leading complex programs or multi‑workstream engagements. Experience in IT services or technology deployment environments is preferred.

Excellent communication, negotiation, and problem‑solving skills with proven strategic leadership ability

Strong analytical skills - able to synthesize complex program-level data and translate into executive-level insights and decisions

Demonstrated ability to manage competing priorities and drive outcomes across large, complex programs

Demonstrated ability to influence up and down across organizational levels and across business units

Demonstrated commitment to customer care and client satisfaction at an executive relationship level

Experience with project management tools (e.g., Microsoft Project)

Experience with the Microsoft Suite, including Outlook, Excel (formulas, charts, filters, data sorting), Word, SharePoint, and PowerPoint

PMI PMP certification

PMI-ACP (Agile Certified Practitioner) or Scrum Master certification (CSM or PSM) - one required

Nice to Have Qualifications

ITIL Practitioner or Intermediate

Prosci Change Management certification

Active PMI membership

Experience in IT services or technology deployment environments

What you can expect

Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

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Worksite address

fort worth, TX, 76102, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.