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Job description
Dental Lab Technician Technical Advisor - CDT Required
Job Category : Technical Advisor
Requisition Number : DIAGN
Posted : July 30, 2026
Full-Time
Rate : $40 USD per hour
Locations
Showing 1 location
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.
The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Possibility for Sign-On Bonus and Relocation.
Primary Responsibilities and Essential Functions of the Position:
Provide technical assistance to our customers.
Counsel and advise Dentists on a variety of products, including treatment plans and designs.
Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
Communicate effectively with internal teams to ensure case resolutions.
Occasional, hands-on details to restorations for corrections and modifications as needed.
Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
Responsible for continuous education on new dental products and fabrication technics
Responsible for documenting all customer interaction using company provided software
Skills and Abilities Required:
Strong verbal and written communication skills
Detail-oriented – ability to manage multiple projects/assignments at one time
Dependable, Team Player,
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks
Minimum Education and Experience Required:
Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
Knowledge of digital production such as CAD/CAM & IOS is preferred.
Must possess great customer service skills to interact with Dentist.
Intermediate computer skills are required.
Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
CDT required.
High School Diploma/GED
A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)
Knowledge of the Product
Ability to use positive language
Ability to ‘read’ customers
Goal-oriented focus
Ability to handle surprises
Closing ability
Empathy
Willingness to learn
Ability to Admit You Don’t Have the Answer
Thick Skin
Hazardous Materials or Equipment Used:
All Office Equipment
Potential Exposure to Bloodborne Pathogens
Physical Requirements:
May have long periods of sitting at desk and intermittently answer the telephone.
Regular need to write or use a keyboard to communicate through written means.
Some lifting between 0 to 10 lbs. may be required.
Travel may be required up to 5 % of the time
Qualifications
Skills
Behaviors
Required
Detail Oriented
: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated
: Devoted to a task or purpose with loyalty or integrity
:
Motivations
:
Education
Required
High School or Equivalent or better.
Experience
Licenses & Certifications
Required
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
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Worksite address
las vegas, NV, 89105, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.