About this opportunity
Wingmen V Llc lists this Department Manager (Burlington, IA) opportunity in burlington, Iowa. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Details
Job Location: 974 Lawrence Drive – Burlington, IA 52601
Salary Range: $18.00 - $27.40 per hour
Hourly
What You’ll Do
Lead and inspire Team Members to deliver top‑tier service and unforgettable fan experiences.
Coach, train, and develop your team—building an all‑star lineup every day.
Own execution across operations, from guest engagement to quality, speed, and accuracy.
Champion a clean, safe, and compliant environment across all areas.
Bring energy to in‑house promotions, local marketing, and fan engagement initiatives.
Department Manager Responsibilities
Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of Department Team Members.
Maintain department staffing guidelines determined at each Period Business Review.
Administer WCT training and ensure department meets training store certification.
Develop direct reports by creating action/development plans.
Coordinate with other Department Managers on hiring decisions.
Create weekly department schedules within budgeted labor guidelines.
Implement incentive programs and contests.
Provide regular performance feedback and conduct performance appraisals.
Administer semi‑annual merit increase process.
Aid General Manager with coaching on performance management procedures.
Oversee MIT training during training weeks.
Use support teams/subject matter experts when necessary.
Coach and follow up with direct reports on service standards and guest experience.
Conduct departmental meetings to communicate successes and new procedures.
Ensure current state‑required training and permits for all team members.
Develop tactics to attract new guests.
Manage the restaurant’s Guest Comment program and handle food quality complaints.
Use GEM program for feedback and adjustments to enhance guest satisfaction.
Quality Operations
Facilitate and ensure adherence to new food product rollouts.
Ensure all team members meet quality standards, recipe adherence, and portioning.
Communicate with food vendors and hold them accountable.
Ensure menu specs and wall charts are utilized.
Identify areas of opportunity and drive action plans.
Conduct administrative manager functions such as invoices, inventory, and end‑of‑day procedures.
Monitor department equipment and report repair needs.
Operate consistently with Board of Health and food safety practices.
Correct BOH and Steritech issues immediately.
Sales & Profits
Responsible for overall food cost and operating within the company defined variance.
Maintain overall labor results within SPLH targets.
Order all food and paper products and maintain inventory levels.
Establish daily, weekly, monthly, and quarterly projections.
Understand P&L statement and create action plans for problem areas.
What You’ll Bring
Solid understanding of restaurant operations, food safety, and responsible alcohol service.
High school diploma (or equivalent) required; restaurant and/or leadership experience preferred.
Team‑first mindset; passionate about developing people and building culture.
High energy; thrive in a fast‑paced environment and bring enthusiasm to every shift.
Perks
Competitive pay.
Same‑day pay options.
Manager bonus potential.
Flexible scheduling.
Team member discounts.
Fun, team‑oriented atmosphere.
Opportunities for growth and development.
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Worksite address
burlington, IA, 52601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.