About this opportunity
H&M lists this Department Manager - Desert Ridge Marketplace opportunity in phoenix, Arizona. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
As a Department Manager, you’ll lead and support your team to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping your team and the store succeed. You will ensure an excellent operational and visual experience for customers and colleagues, be aware of store strengths and opportunities, analyze sales, and create plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities.
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Representing yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility for your department\'s strengths and identifying commercial opportunities and acting on them
Establish and analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products
Follow up that your team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Manage your department in a cost-efficient way
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
Ensure all admin routines for both people and operations are handled correctly
Customer Sales & Profit
Keep the omni customer experience aligned with global guidelines, focusing on visual and commercial presentation
Maintain positive brand representation during customer interactions
Identify opportunities within the department and act on them
Set and monitor sales and budget goals, and develop plans to optimize results
Fashion & Trend Awareness
Stay up-to-date with fashion trends, styles, brands, products, competitors, and influencers
Ensure the team provides product knowledge and fashion information during customer interactions
Team & Development
Recruitment, onboarding, performance management, upskilling, and development of the in-store team
Conduct performance evaluations and succession planning
Share knowledge and collaborate with the team
Coordinate with the in-store Visual Merchandiser team
Provide and receive feedback to support learning and development
Plan and schedule the team
Communicate with store colleagues to inform, motivate, and inspire
Ensure procedures, routines, and legal requirements are followed
Participate in onboarding and training relevant to the role
Retail Operations / Visual & Commercial Execution
Maintain a clean and tidy sales floor and back of house
Ensure high-quality visual and product presentation with proper garment care
Maintain stock levels and provide input on allocation
Oversee the garment cycle from delivery to presentation and fitting room routines
Maintain in-store omni services and in-store tech tools (e.g., Instore Care App, Click & Collect, Smart Store)
Maintain price signs and price perception in line with guidelines
Update BOH areas with key information and safety standards
Responsible for opening and closing the store daily
Qualifications
Strong leadership with responsibility for others
Ambitious, effective communicator, analytical, and comfortable with numbers
Achievement-oriented and customer-centric
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Worksite address
phoenix, AZ, 85003, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.