About this opportunity
Anchor Point Management Group lists this Department Manager (E Peoria, IL) opportunity in east peoria, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Location
833 West Camp Street – East Peoria, IL 61611
Salary
$18.00 – $27.40 hourly
Job Summary
Department Manager at Buffalo Wild Wings responsible for overseeing all operational aspects of the restaurant – including the bar, kitchen, dining room and takeout – while driving operational excellence, fostering a positive culture, and ensuring guest satisfaction.
Key Responsibilities
Lead and inspire team members to deliver top‑tier service and unforgettable fan experiences.
Coach, train and develop staff, building a high‑performing team.
Own execution across operations: guest engagement, quality, speed, and accuracy.
Champion a clean, safe, and compliant environment across all areas.
Bring energy to in‑house promotions, local marketing, and fan engagement initiatives.
Department Manager Responsibilities
Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members, maintaining staffing levels above guidelines.
Responsible for WCT training and maintaining department certification.
Develop direct reports by creating action/development plans when necessary.
Coordinate with other department managers on hiring decisions to provide growth opportunities.
Create weekly department schedules within budgeted labor guidelines, balancing team member and business needs.
Create, develop and implement incentive programs and contests for the department; motivate participation in all company promotions.
Provide regular performance feedback, including timely performance appraisals and development plans.
Administer the semi‑annual merit increase process.
Assist the General Manager with coaching other managers on effective performance management procedures.
Oversee MIT training during training weeks, ensuring correct scheduling of WCTs.
Utilize support teams or subject matter experts when necessary.
Provide coaching and follow‑up to direct reports to ensure execution of service standards and guest experience.
Communicate effectively to direct reports by holding departmental meetings in a timely manner.
Ensure all department team members have current state‑required training and permits.
Actively look for and identify techniques to attract new guests.
Responsible for the restaurant's Guest Comment program; ensure timely handling of food‑quality complaints.
Use the Guest Experience Management (GEM) program to provide feedback and adjust as needed.
Quality Operations – Heart of House Department Manager
Facilitate and ensure adherence to new food product rollouts.
Ensure all team members meet or exceed standards for serving quality products, recipe adherence and portioning.
Communicate with food vendors, hold them accountable for quality and timely delivery.
Ensure menu specs, wall charts and department‑specific systems are utilized and adhered to.
Communicate areas of opportunity to the department and management team.
Help the General Manager teach, coach and direct managers and team members on quality, service and cleanliness standards and inventory levels.
Analyze restaurant performance tools (GEM, QSCs, audits, P&L) to identify problems and create action plans.
Conduct administrative functions such as entering invoices, inventory, end‑of‑day procedures.
Monitor all department equipment, report repair needs, and follow up to ensure timely completion.
Operate the department consistently with all applicable Board of Health and standard food‑safety practices.
Correct BOH and Steritech issues immediately.
Quality Operations – Bar Department Manager
Analyze performance tools to identify problems and create action plans; follow up with bartenders and bar servers.
Conduct administrative functions such as entering invoices and end‑of‑day procedures.
Ensure monitoring of all bar equipment for proper functionality and high‑quality product production.
Quality Operations – Hospitality Manager
Assist the General Manager with the execution of the Local Restaurant Marketing program.
Create, develop and implement sales‑building incentive contests.
Complete all other assigned duties or tasks.
Sales and Profits – Heart of House Department Manager
Responsible for overall food cost; operate within company‑defined variance.
Responsible for overall HOH labor results; operate within company standard SPLH targets.
Order all food and paper products from produce vendors and food distributor.
Maintain proper inventory levels on all food and paper products; accurate independent validation of inventories.
Establish daily, weekly, monthly and quarterly projections.
Understand the P&L statement; create action plans for problem areas.
Complete all other assigned duties or tasks.
Sales and Profits – Bar Department Manager
Ensure bar cost tools are effectively utilized by bartenders, bar servers and other managers.
Responsible for overall beer, liquor and beverage costs and bar labor results.
Maintain proper inventory levels on all alcohol products.
Understand sales and profit goals, troubleshoot problem departments.
Aggressively manage waste, comps, voids and discounts for the Bar Department.
Create, develop and implement bar sales‑building incentive contests.
Health and Safety
Ensure compliance with responsible alcohol service, food safety and health regulations.
Maintain a safe environment and improve bottom‑line profitability through revenue and labor management.
Utilize mitigation tools like GEM to address complaints and improve service standards.
Qualifications
High school diploma or equivalent required; restaurant and/or leadership experience preferred.
Solid understanding of restaurant operations, food safety and responsible alcohol service.
Strong team‑first mindset; passion for developing people, building culture and leading by example.
High energy; thrive in a fast‑paced environment; motivated and enthusiastic on every shift.
Benefits and Perks
Competitive pay
Same‑day pay options
Manager bonus potential
Flexible scheduling
Team member discounts
Fun, team‑oriented atmosphere
Opportunities for growth and development
EEO Statement
Buffalo Wild Wings is an equal opportunity employer; we celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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Worksite address
east peoria, IL, 61611, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.