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Job description
Job Details
Location: 1001 Ave of Mid America Ste 1 – Effingham, IL 62401
Salary Range: $18.00 – $27.40 per hour
Responsibilities
Oversee the daily operations of the Heart of House, Bar, or Hospitality Department, including staff planning, training, and performance management.
Manage staffing, recruiting, orientation, and ongoing development of department team members to meet or exceed staffing guidelines.
Create and maintain weekly departmental schedules within labor budget constraints.
Develop and implement incentive programs, contests, and other motivational activities to enhance team engagement.
Ensure compliance with food safety, health regulations, and company policies across all department activities.
Control inventory, monitor food and beverage costs, and maintain P&L objectives for the department.
Utilize Guest Experience Management (GEM) and other tools to gather guest feedback, address complaints, and improve service quality.
Coordinate with other department managers on hiring decisions, training initiatives, and guest experience programs.
Administer weekly, monthly, and quarterly reviews, develop action plans, and monitor outcomes to drive continuous improvement.
Assist the General Manager with coaching, strategic operational initiatives, and local marketing efforts.
Qualifications
Minimum 2 years of restaurant or hospitality management experience, with experience managing a full bar preferred.
High school diploma or equivalent; valid driver’s license and successful background check required.
Physical ability to lift 50 pounds regularly.
Strong organizational, communication, and interpersonal skills.
Proficiency in basic mathematics and restaurant management systems.
Completion of the Buffalo Wild Wings Management Certification program (required).
Highly motivated, self‑directed, results‑driven, and willing to work late nights and weekends.
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Worksite address
effingham, IL, 62401, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.