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Job description
Job Details
Location: 13977 Trade Center Drive, Fishers, IN 46038
Hourly Salary: $18.00 – $27.40
Responsibilities
Lead and inspire Team Members to deliver top‑tier service and unforgettable fan experiences
Coach, train, and develop your team—and build an all‑star lineup every day
Own execution across operations, from guest engagement to quality, speed, and accuracy
Champion a clean, safe, and compliant environment across all areas
Bring energy to in‑house promotions, local marketing, and fan engagement initiatives
Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training, and ongoing development of Department Team Members
Maintain department staffing at or above guidelines set at each business review
Ensure training store certification and WCT training for department staff
Create weekly department schedules within budgeted labor guidelines, balancing team member and business needs
Develop and implement incentive programs and contests for the department; motivate participation in company promotions
Provide regular performance feedback, conduct performance appraisals, and administer merit increase processes
Assist the General Manager with coaching other managers on effective performance management procedures
Oversee training modules; ensure WCTs are correctly scheduled to conduct training
Use World Wide Wings support teams and subject‑matter experts as needed
Communicate regularly with direct reports through departmental meetings
Ensure all department members have current required state training and permits; actively address guest comments and quality complaints; use the Guest Experience Management (GEM) program to improve satisfaction
Facilitate adherence to new food and bar product rollouts; verify recipe adherence, portioning, and inventory controls
Communicate vendor expectations for quality and timeliness; hold vendors accountable for meeting specifications
Analyze performance tools (GEM, QSCs, audits, P&L) to identify problems; develop and enforce action plans
Perform administrative manager duties—entering invoices, inventory tracking, end‑of‑day procedures, and equipment monitoring
Comply with all applicable Board of Health and food safety practices; promptly address BOH and Steritech issues
Manage overall food cost, labor results, and inventory levels; maintain proper inventory for food, paper products, and alcohol
Create daily, weekly, monthly, and quarterly projections; understand P&L statements and develop corrective actions for problem areas
Administer bar cost tools; manage beer, liquor, and beverage costs and bar labor results; maintain alcohol inventory; control waste, comps, voids, and discounts
Assist General Manager with local marketing programs and sales‑building incentives for hospitality and bar departments
Complete all other assigned duties or tasks as required
Qualifications
High school diploma or equivalent required; restaurant and/or leadership experience preferred
Solid understanding of restaurant operations, food safety, and responsible alcohol service
Team‑first mindset; passionate about developing people, building culture, and leading by example
High energy; thrives in a fast‑paced environment; motivated and enthusiastic on every shift
Benefits and Perks
Competitive pay
Same‑day pay options
Manager bonus potential
Flexible scheduling
Team Member discounts
Fun, team‑oriented atmosphere
Opportunities for growth and development
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Worksite address
fishers, IN, 46085, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.