About this opportunity
H&M lists this Department Manager - Orland Square opportunity in orland park, Illinois. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational & visual experience for your store, customers & colleagues, be aware of your store’s strengths, opportunities, and competitors, analyze and follow up on sales, and create plans to optimize results and profits.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Customer Sales & Profit
You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
Represent yourself and the H&M brand positively during customer interactions
Be aware of and take responsibility of your department's strengths and identify commercial opportunities and act on them
Establish & analyze sales and budget goals, creating plans to optimize results
Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers
Follow up that your team actively promotes our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives
Manage your department in a cost‑efficient way
Ensure correct routines in fitting room and checkout, including transactions, returns and exchanges
Ensure all admin routines for people and operations are handled correctly
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers
Ensure your team provides product and fashion knowledge, as well as other relevant information, during customer interactions
Team & Development
Responsible for recruitment, onboarding, performance management, upskilling & developing your team in‑store
Complete performance evaluations and succession planning to support business & team needs
Retain and share your knowledge and skills with your team
Collaborate, plan & work with the in‑store Visual Merchandiser team
Give & receive feedback with your colleagues to learn, develop & support each other
Responsible for the team’s planning & scheduling
Regular communication to store colleagues to inform, motivate and inspire – daily or weekly meetings
Ensure all procedures, routines and legal requirements in all areas of the store are followed
Participate in relevant onboarding & introduction processes, trainings and courses for your role & future development
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas
Ensure high fashion quality, visual and commercial product presentation, with good garment care
Secure good stock levels and provide input on allocation to the Area team
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal routines, using all tools and technology provided
Upkeep & follow best practice for any in‑store OMNI services & in‑store tech services/tools, such as Instore Care App, Click & Collect, Smart Store, etc.
Secure a strong balance and maintain price signs in‑store and throughout the sales floor, following global and local guidelines to ensure a consistent price perception
Update & upkeep of BOH areas for all colleagues (key information, health & safety, tidiness)
Responsible for opening & closing of store daily
Qualifications
Who You Are
You are a strong leader who enjoys taking responsibility for others
You are ambitious, an effective communicator, supportive, an analytical solution‑finder, and capable of working with numbers and managing statistics
You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric
Additional Information
Compensation: expected base salary range is $23.50 - $27.00 hourly
EEOC Code: SLS
Pay Status: Non‑Exempt, Hourly
*This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.
**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at , and use Ask a Question.
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Worksite address
orland park, IL, 60467, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.