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Job description
Department Sales LeadBrown Jug is a premium retailer of wine, beer and spirits. We offer a great place to work, with a friendly atmosphere and energetic work environment. As a Department Sales Lead, you'll engage with Brown Jug customers, provide top-notch customer service, and help educate them about the great products we offer. If you are passionate about wine, beer, or spirits, or just love helping others find the perfect bottle to take home, this is the job for you!The Department Sales Lead will provide leadership and direction in a specific department, in partnership with the store manager. With a focus on delivering exceptional customer service, the Department Sales Lead will train and develop team members in product knowledge and upholding store standards, establish a strong sales culture with accountability for operational excellence, achievement of financial goals, and store standards.This position will lead the Liquor/ Spirits Department at the Brown Jug Anchorage Warehouse Store (242) on 4140 Old Seward Highway.Primary/Major Duties and Responsibilities (Essential Functions):People Management Skills:Communicate in a clear and concise manner to team, lead effective huddles, coaching sessions, and delegate tasks to team membersSupport and coach others to improve any performance gapsParticipate in department recruitment and succession plans for the store, in partnership with Store ManagerResponsible for training store staff on key products in their departmentsCustomer Service Skills:Deliver exemplary customer serviceAct as the store's product expert, educating customers on unique products and Brown Jug's private label offeringsResolve customer complaints regarding sales and service; inform the Store Manager of all complaintsAccountable for department product rollout and product launchesEvaluate programs and promotions for effectiveness and offer recommendations to Store ManagerGreet each customer within 30 seconds of entering the department or storeThank every customer as they leaveEngage with customers, to learn what the customer wantsBuild the sale by introducing new products to the customer and add on at the registerSchedule Requirements:December: Every weekend is requiredJanuary: Flexible scheduling allowed for time offFinancial:Ensure that goals will be met through appropriate planning and organization of labor, inventory, and finances for short- and long-term successMeet or exceed the department's Private Label targetsMeet or exceed the department's financial targets, through partnership with the Store ManagerReview and monitor Loss Prevention program to protect the company's inventory and assets, in Partnership with the Store ManagerMonitor and make appropriate adjustments to scheduling to achieve labor costIndividual Department Guidelines:Beer Department:Ensure Growler Bar is meeting the margin guidelinesEnsure the Growler Bar gas and supplies are clean and up to dateFocus toward completing the Beer Cicerone trainingActively participate in company tastings and trainingKeep beer set up to dateWork with the sales representatives to verify shelves are full, clean, and faced to two weeks of salesActively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customersWine Department:Ensure the wine department flows according to the wine setEnsure the products are full, clean, and faced consistentlyFocus toward completing the CSW or equivalent wine trainingActively participate in company tastings and trainingWork with sales representatives to verify all products are ordered and abundant to two weeks of salesActively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customersLiquor Department:Ensure the liquor department flows according to the setEnsure the products are clean, full, and faced consistentlyWork with sales representatives to verify all products are ordered and abundant to two weeks of salesActively participate in company tastings and trainingFocus toward completed CSS or equivalent liquor trainingActively work on the sales floor during the busiest times of the day to observe, coach, and sell to the customersFront End Department:Actively participate in company tastings and trainingEnsure daily operating disciplines are met consistentlyEnsure the store is ready for business according to store standards, by scheduling manpower for the dayWork with sales representatives to verify all products are ordered and abundant to two weeks of sales (NA and Cigarettes)Ensure all register supplies are abundant for business needsRequired Qualifications and Experience:Customer service drivenEffective leadership skillsStrong sales backgroundStrong communication skills; both written and verbalReliable transportationAbility to pass background checkRequired Education:High School DiplomaTAPs cardTraining in specific product department: Beer, Wine, Liquor (preferred)Certification in specific product department: Beer, Wine, Liquor (preferred)Physical Requirements:Available to work a varied retail schedule, including nights and weekendsAble to safely lift up to 50 poundsAble to stand for an extended period of timeEqual Opportunity Employer Afognak Native Corporation and Afognak's direct and indirect subsidiaries, partnerships, joint ventures and affiliates to include Alutiiq, LLC; Afognak Commercial Group, LLC; Alutiiq Professional Consulting, LLC; and each of their respective domestic and foreign, direct and indirect subsidiaries, partnerships, joint ventures and affiliates including but not limited to Liquor Stores USA North Inc. dba Brown Jug and dba Gold Rush Liquor (collectively referred to as "Afognak" or "Company") is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, religion, national origin, citizenship status, age, sex (including pregnancy, childbirth, related medical conditions and lactation), sexual orientation, protected veteran status, disability, genetic information or any other characteristic protected by applicable federal, state or local laws (collectively, "Protected Status").Pay Transparency and Company Benefits The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law. Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Benefits are based on the role for which an employee is hired.Privacy Afognak Native Corporation and its subsidiaries Alutiiq, LLC, Afognak Commercial Group, LLC, and Alutiiq Professional Consulting, LLC, and their various subsidiaries, including Liquor Stores USA North Inc. DBA Brown Jug and Liquor Stores USA North Inc. DBA Gold Rush Liquor" (collectively referred to as "Afognak" or "Company"), respect your privacy and treat the information you provide us, including your Personal Information ("PI") and Sensitive Personal Information ("SPI"), with care. Visit the Company's privacy website for more information.
Worksite address
anchorage, AK, 99501, US
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