Departmental IT Manager

Job description

Salary range: $119,528 – $160,000

This is an exempt position. Pay rates are based on education, skill, experience level and internal equity.

POSITION SUMMARY

The HR Departmental IT Manager is responsible for the functional ownership, configuration, optimization, and day-to-day support of the enterprise Human Capital Management systems (PeopleSoft, Cornerstone, HR Acuity, and ServiceNow). This role bridges the gap between HR strategy and technical execution, partnering with HR, Payroll, Finance, and IT leaders to deliver scalable solutions and ensure data integrity across the entire employee lifecycle.

The Departmental IT Manager oversees the planning, research, and analysis of systems development, technology integration, capacity planning, data administration, training, and technical support for Human Resources. This position is responsible for identifying goals and targets, drafting policies and procedures, providing oversight to implementation plans, serving as a liaison, taking ownership of a major business process, and ensuring collaboration.

ESSENTIAL FUNCTIONS

Design, develop, code, test, debug, and/or customize information technology (IT) solutions for department-based solutions

Apply best practices and advanced methodologies, including Agile techniques, to address and review system requirements, business processes, changing development and technology environments

Responsible for providing day-to-day technical support to employees for a range of hardware and software-related system

Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation

Provide effective and timely resolution of users’ problems, queries, or complaints

Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure

MINIMUM QUALIFICATIONS

Experience:

Minimum six years of progressively responsible technical systems experience; including one year of supervisory experience or completion of an approved supervisory training program.

Education:

Bachelor's degree in Information Technology or Computer Science

Combination of relevant education and relevant experience accepted:

Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

PREFERRED QUALIFICATIONS

Strong PeopleSoft HCM and benefits administration knowledge

Proficiency in complex PeopleSoft query creation

Strong SQL proficiency

Gathering and analyzing requirements

Understanding of file transfer methodologies (SFTP, API)

Business Intelligence

Team leadership

Customer Relationship Management

Master's degree

KNOWLEDGE, SKILLS AND ABILITIES Knowledge of

Current database development technologies, trends, and methodologies

Common and advanced software engineering design patterns

Training techniques

Assigned governmental functions (Human Resources)

Skills

Broad IT knowledge

Advanced excel proficiency

Advanced SQL proficiency

Excellent troubleshooting abilities

Design solutions for business IT needs in one or more functional areas

Project management

Management principles

Abilities

System Administration & Configuration:

Oversee the configuration, maintenance, and continuous improvement of HCM modules (Core HR, Benefits Administration, Workforce Administration, Position Management, Payroll).

Manage security profiles, role-based access controls, workflow approvals, and data privacy compliance.

Process Optimization & Project Delivery:

Lead end-to-end implementation and rollout of new HCM features, system upgrades, and yearly tax updates.

Translate complex business requirements into efficient functional designs, testing scenarios, and streamlined HR workflows.

Data Management & Analytics:

Ensure high standards of data integrity, auditing regular inputs, and troubleshooting complex data or integration errors.

Cross-Functional Collaboration & Support:

Act as the primary subject matter expert and tier-2/3 escalation point for system incidents and complex break-fix issues.

Provide training to HR staff, leaders, and power users on key system functionality.

Management

Communication: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information received

Collaboration: Works effectively and cooperatively with others; establishes and maintains good working relationships

Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs

Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences

Driving for Results: Sets high goals for personal and group accomplishment; uses measurement methods to monitor progress toward goals; tenaciously works to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

Planning and Organizing: Establishes courses of action for self and others to ensure that work is completed efficiently

Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role

Leading Through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action

Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

COMPUTER SKILLS

Advanced proficiency in various computer applications

Expert level knowledge in SQL (Oracle Preferred)

REASONABLE ACCOMMODATIONS STATEMENT

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.