About this opportunity
Pickle Robot Company lists this Deployment Engineer opportunity in charlotte, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
3 weeks ago Be among the first 25 applicants
As a deployment engineer, you are the tip of the spear. You will lead the implementation of our robots in logistics warehouses. You will need to be a fast learner & independent thinker who can work with our engineering and go-to-market teams to make our customers happy and successful. You naturally build alliances and can seamlessly integrate with other people: the customer will see you as a trusted teammate, and the engineering and development teams will view your input as the “Ground Truth”. The ideal candidate will be able to grow with the company and take on additional leadership roles over time. You will have a variety of responsibilities across physical deployment and integration, customer support, and new product development and launch. This is an exciting opportunity to have a real impact on the development of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.
Key Activities
Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
Support product testing and launch by working with product management and engineering teams on understanding customer needs, developing test instrumentation, executing testing, and analyzing results
Write documentation on product operating and testing procedures.
Support manufacturing and engineering design with Design for Deployment and Design for Reliability feedback and data analysis from the field
Provide on-call technical support to customers post-deployment
Conduct on-site integration and test activities and evaluate post go-live performance metrics
Introduce and walk through new features with customers directly for timely feedback to software and hardware teams at Pickle HQ for iterative, responsive product development
Be the primary field point of contact for customers. Be ready and willing to do whatever it takes to keep customers happy and build trust with them in their own native processes, so they see Pickle as valued fellow team member and not just a contractor
Help facilitate not only engineering interactions but also support sales and marketing efforts as the front-facing Pickle point of contact to customers while on-site
Execute field retrofits. Work with the mechanical, electrical, and software engineers on troubleshooting field issues
Position Requirements:
Analytical, technical and problem solving skills that can be applied to real world solutions
Organization and time management skills. Ability to cope with fluctuating workloads and high stress situations
Familiarity with linux, python, and git based version control. Experience with cloud based technologies and databases is a plus
Basic mechanical and electrical repair skills. Are you a tinkerer?
General understanding of network topologies such as VPNs, firewalls, and routers
Ability to write tools and scripts to automate repetitive tasks
Experience reading debug output and recording logs and information on software bugs
Undergraduate-level understanding of engineering physics and design principles, gained via an undergraduate degree or equivalent real world experience (having both is nice, but either one can suffice)
Experience in services or deployment engineering positions is a plus
Excellent written and oral communication skills, can effectively run a meeting and summarize the results for a wider audience
Spanish language proficiency is extremely valuable
Why You Belong at Pickle
Want to get in on the ground floor of a fast-growing, VC-backed robotics company? Join Pickle Robot! We build systems that companies and their teams love.
Pickle robots unload trucks. Every day, millions of trucks and containers are loaded and unloaded, often requiring manual labor—tough, dirty, dangerous, and hard to staff. Pickle automates this process using AI, machine learning, and robotics to deliver reliable products. Our Unload Systems work with teams on loading docks to make the job safer, faster, and more efficient.
Pickle provides best-in-class benefits including health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary, travel supplies, and other items to make your working life more fun, comfortable, and productive.
Compensation:
Annual salary & equity commensurate with experience. Employee benefits include health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary; budget for peripherals, travel supplies, and other items to make your working life more fun, comfortable, and productive
Location:
Company headquarters are located in Cambridge, MA
Customer sites are scattered across North America. We are hiring talented people for this role in multiple locations such as Boston, Los Angeles, Dallas-Fort Worth, Charlotte & Atlanta.
Travel:
Position requires significant travel (50%-70%) to customer sites in North America .
Travel will require up to 2 weeks at a time located on-site at customer warehouse.
Occasional travel will be required as part of On-Call technical support duties when not deploying technology with a new customer.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.