About this opportunity
First United Bank lists this Deposit Operations Specialist I - ACH opportunity in durant, Oklahoma. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Deposit Operations Specialist I - ACHThe Deposit Operations Specialist – ACH plays a critical role in delivering secure, accurate, and timely ACH services that support our customers, team members, and communities. This position is responsible for the processing of incoming and outgoing ACH transactions and related electronic payment activities while upholding First United's commitment to operational excellence, risk management, and exceptional service. This role goes beyond transaction processing—it reflects our service philosophy by building trust through accuracy, responsiveness, and proactive communication. The Specialist actively develops into a subject matter expert while contributing to the continuous improvement of processes, ensuring we serve customers seamlessly—the first time, every time. The Specialist demonstrates strong ownership, sound judgment, and attention to detail while ensuring all activities align with established policies, procedures, NACHA requirements, regulatory requirements, and service level expectations.Key ResponsibilitiesOperational Excellence & AccuracyProcess daily incoming and outgoing ACH files with a high degree of accuracy and timelinessBalance and reconcile ACH file activity in accordance with established procedures and deadlinesComplete Treasury Management ACH originator setup and maintenance in accordance with established requirementsProcess ACH disputes, reversals, returns, corrections, service requests ACH auto transfers, reclamations, and deceased customer maintenance in accordance with established procedures and deadlines and with sound judgementAssist Community Bank personnel and internal partners with ACH transaction research and operational questionsEnsure ACH transactions comply with internal policies, operating procedures, NACHA requirements, and regulatory requirementsRisk Management & Fraud PreventionReview ACH exception items and complete required verification procedures to mitigate fraud and operational riskReview and resolve exception items identified through Risk Fraud Analysis and Verafin monitoringContinuous Improvement & OwnershipIdentify opportunities to improve ACH workflows, reduce risk, and enhance the customer and team member experienceTake initiative in researching and resolving ACH issues and completing tasks with minimal supervisionSupport team goals by maintaining productivity, quality standards, and service level commitmentsBehavioral ExpectationsAct with Integrity: Handle all transactions and sensitive information with the highest level of confidentiality and ethical standardsOwn the Outcome: Take accountability for accuracy, timeliness, and resolution of issuesServe with Purpose: Deliver consistent, high-quality service that builds trust with both internal and external customersCollaborate Effectively: Build positive working relationships and contribute to a supportive team environmentAdapt and Grow: Embrace change, seek learning opportunities, and remain open to feedbackCommunicate with Clarity: Share information in a professional, respectful, and solution-focused mannerQualifications & ExperienceEducation & ExperienceHigh School Diploma or GED requiredMinimum of 2 years of banking or financial services experience preferredExperience in ACH processing, electronic payments, or related operational functions preferredTechnical & Functional SkillsProficiency in Microsoft Outlook, Word, and ExcelStrong attention to detail with the ability to manage high-volume, time-sensitive ACH tasksSound judgment and problem-solving skills in a risk-sensitive environmentInterpersonal & Service SkillsExcellent customer service skills across written, verbal, and interpersonal communicationStrong collaboration skills with the ability to work effectively across teamsDependable, accountable, and committed to meeting schedules and deadlinesProfessional demeanor with the ability to handle challenging situations with composureDemonstrate a customer-first mindset by responding with empathy, urgency, and accountabilityContributes positively to team cultureWork Environment & ExpectationsThis role operates in a fast-paced, deadline-driven environment where precision and responsiveness are essential. Success in this position requires a balance of operational focus, risk awareness, and a strong commitment to service excellence.
Worksite address
durant, OK, 74701, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.