Deputy Head of International Account Management (m/f/d)

Job description

In your role as Deputy Head of International Account Management, you actively support the leadership and development of the account management team and act as a substitute for the Head of Department during their absence. You serve as a key coordination interface between customers, production planning, IT, and procurement, making a significant contribution to the successful execution of customer projects and technical integrations.

Your Tasks

Supporting the further development and performance of the account management team

Strategic management of existing key accounts with overall responsibility for customer satisfaction

Planning and coordinating customer system integrations via API interfaces in close collaboration with Production, Procurement, and IT

Managing department-specific and cross-departmental projects

Ensuring smooth and efficient process and order handling from data intake through to shipping

Analyzing production and performance data to identify optimization opportunities

Preparing reports to support strategic decision-making

Monitoring costs, KPIs, timelines, and quality standards

Actively contributing to the continuous improvement of processes, workflows, and system structures

What makes you stand out

Professional experience in account management within the printing industry

In-depth knowledge of production processes from printing through finishing

Initial experience in team leadership and team development

Analytical, solution-oriented mindset and structured working style

Strong to very strong skills in Excel and basic knowledge of working with databases

Good to very good written and spoken German and English skills

Excellent communication and presentation skillsStrong customer focus, assertiveness, and structured project management capabilities

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Who can apply

Review the original listing for work authorization, qualifications and employer requirements.