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Job description
Overview
nJoin an award-winning company!
nWho are we?
nSince 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 60 markets. We’re the country’s premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
nFrom the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
nToll Brothers , America's Leading Builder of Luxury Homes, seeks a Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Salt Lake City, Utah.
nWhat is the opportunity?
nThe Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder’s code of ethics, values, and mission statement. This position will Interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.) and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.
nThis position will be on-site 5 days per week.
nWhat are the primary responsibilities?
nAssist Prospective Buyers/Home Buyers with Tours and Options Selections
nnMeet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed
nProvide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy
nOrientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
nBe familiar with product and house warranty specifics and be able to communicate this to buyers
nAdhere to predetermined deadlines for selection appointments, change requests, etc.
n nAdministrative Functions
nnComplete Buyer selection paperwork accurately and by deadlines
nNavigate the Toll Intranet for product and builder information
nUtilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents
nUse Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication
nInteract with internal mortgage company personnel as needed to confirm buyer affordability
nSubmit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners
nPrepare and double-check final document package for accuracy and submit to construction team
nProcess special requests with appropriate approvals from management
nAnswer phones as needed
n nInterdepartmental Communication
nnProvide status updates to Design Studio Manage
nProvide buyer feedback internally
nMaintain communication with on-site Sales Consultants
nWalk-through with sales/construction/marketing personnel of all merchandised models
nExecute selections for Quick Move-In inventory homes as needed by communities
n nContinuing Education/Meeting Attendance
nnField visits as needed. Tour community models, Quick Move-In homes and homes in production
nAttend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterly
nStay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
n nAll other duties as assigned
nDon't miss this opportunity to join one of the nation's most respected FORTUNE 500 companies!
nQualifications
nDoes this describe you?
nnWhen speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
nApplies creative problem-solving to address business needs and issues
nMust be able to handle the challenges related to customer service
nAbility to perform in a sales environment working and interacting with people and providing excellent customer service
nAbility to assist buyer in reaching decisions in a timely manner
nAbility to educate buyer on products
nStrong ability to set clear and concise expectations with customer that support corporate processes and policies
nAble to plan and prioritize while focusing on detail orientation and effective time management
nMust have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
nAble to work with employees among multiple departments
nWorking knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint
nAble to utilize the department specific technologies to solve business challenges
nParticipate in continuing education as needed
n nDo you have these qualifications?
nEssential:
nnGreat sales skills
nBasic knowledge of homebuilding/construction techniques
nExcellent communication and organization skills
nPatience, empathy and good listening skills
nEnthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer
n nPreferred:
nnDesign knowledge, real estate/builder experience a plus
nAn Interior Design degree is a plus
n nWe offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
n**Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
nAPPLY ONLINE TODAY!**
nNo walk-ins or phone calls, please.
nToll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
n #EarlyCareer
n #LI-Onsite
Worksite address
salt lake city, UT, 84193, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.