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Job description
TEKsystems is seeking a Service Delivery Manager to coordinate On-Site Support (Deskside Support) in the Washington DC area. The role focuses on aligning IT delivery with client priorities, supervising 20+ resources, and driving ServiceNow/ITSM tool usage to ensure high customer satisfaction.
Responsibilities include building stakeholder relationships, monitoring service performance, and providing hands-on technical oversight to minimize repeat incidents and improve documentation.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.