About this opportunity
Horizontal Talent lists this Desktop Support Engineer opportunity in fishkill, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Join a fast-paced onsite desktop support opportunity where you’ll help keep employees productive by resolving hardware and application issues quickly and professionally. This 6-month contract role is based in Fishkill, NY, and offers the chance to support a wide range of users across headquarters, stores, regional offices, distribution centers, and remote locations.
Responsibilities
Deliver responsive, high-quality technical support for end users in person and remotely
Assess, troubleshoot, and resolve device hardware and application-related issues efficiently
Use established procedures and support tools to research, diagnose, and address technical and process-related concerns
Escalate issues when needed while keeping stakeholders informed throughout the support process
Create a welcoming support experience that promotes customer satisfaction and trust
Support a variety of service requests across multiple channels in a dynamic environment
Maintain consistency in service quality while adapting to changing priorities and workloads
Take ownership of assigned tasks and work toward key performance expectations
Skills
Experience providing desktop or end-user technical support
Strong troubleshooting skills for hardware, applications, and general workplace technology issues
Ability to follow documented processes and apply defined solutions effectively
Excellent communication and customer service skills
Ability to multitask and stay organized in a high-volume environment
Comfort working both independently and collaboratively with business partners
Strong problem-solving skills and a proactive, service-focused mindset
Preferred Skills
Experience supporting users across multiple locations or through both onsite and virtual channels
Familiarity with service desk tools, technical support workflows, and escalation processes
Ability to quickly learn new technologies, applications, and support procedures
Strong relationship-building skills and a positive approach to user support
Experience working in a fast-paced environment with shifting priorities
Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where every individual feels respected, supported, and valued. We welcome candidates from all backgrounds and perspectives to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $22 - $32 per hour based on qualifications and experience.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.