About this opportunity
Harvey Nash lists this Desktop Support Engineer (Fort Mitchell) opportunity in fort mitchell, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Title: Desktop Support Specialist
Location: Fort Mitchell, KY (100% Onsite)
Job Type: Long-Term Indefinite Contract
About the Role:
We are seeking a Desktop Support Technician to provide on-site technical support in Fort Mitchell, KY. The ideal candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot hardware and software issues in a fast-paced environment.
Responsibilities:
Provide on-site desktop and technical support to end users
Configure, install, and deploy computer hardware and related equipment
Troubleshoot hardware, software, and peripheral issues
Respond to and manage support tickets using a ticketing system (ServiceNow preferred)
Assist with workstation setup, upgrades, and replacements
Deliver exceptional customer service and technical assistance
Required Qualifications:
Experience with computer setup, configuration, and installation
Knowledge of desktop hardware and software support
Experience with ticketing systems, preferably ServiceNow
Ability to prioritise tasks and work effectively under pressure
Strong troubleshooting and problem-solving skills
Strong customer service and communication skills.
Worksite address
fort mitchell, KY, 41000, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.