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Job description
Join a dynamic deskside support team where you’ll help deliver reliable, hands-on technical support to users across the organization. This role is a great fit for someone who enjoys solving complex hardware and software issues, supporting collaboration tools, and providing responsive service in a fast-paced environment.
Responsibilities
Provide deskside support for incidents and service requests, including escalations from team members and other IT groups Deliver technical support remotely, by phone, email, remote desktop tools, and occasional in-person or desk-side visits Support users with Microsoft 365, Teams, Zoom, and Citrix/VDI environments Troubleshoot and resolve complex hardware and software issues on Windows and Apple devices Configure and prepare hardware for shipment to remote employees Create and manage tickets, assignments, and dashboards in Jira for the deskside support team Assist with support for in-home electronics, peripherals, Wi-Fi setups, and wireless routers Support desktop-related components of facilities and IT projects as needed Provide clear updates and escalate issues effectively to the appropriate IT teams Be available for occasional after-hours or 24/7 support when business needs require it
Skills
3+ years of experience in a technical support or deskside support role High school diploma or equivalent Strong experience supporting Microsoft 365, Teams, Zoom, and Citrix/VDI Ability to diagnose and resolve complex PC hardware and software issues Working knowledge of Jira for ticketing, assignments, and dashboard management Excellent communication skills, both written and verbal Strong problem-solving and analytical abilities Ability to work collaboratively with internal clients, vendors, and IT teams Comfortable handling both remote support and occasional onsite support in Rancho Cordova, CA
Preferred Skills
Experience supporting executive-level users and providing high-touch customer service Familiarity with desktop support for both Windows and Apple operating systems Experience contributing to desktop or workplace technology projects Knowledge of home networking, wireless connectivity, and consumer technology setup Ability to manage multiple priorities in a fast-moving support environment
Horizontal is committed to fostering a diverse, equitable, and inclusive workplace where all individuals are valued and respected. We welcome candidates from all backgrounds and encourage anyone with the relevant skills and experience to apply.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.